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COVID-19 Situation Summary

We understand you are wondering what is happening with our warehouses during the coronavirus outbreak. 

Please revisit this page anytime you need to find out the most actual information.

Quick overview: Hong Kong OK, China OK, United Kingdom DEGRADED PERFORMANCE, Czech Republic OK, Germany DEGRADED PERFORMANCE

HONG KONG

Fully operational.

2021-01-11: Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1023.html

2020-12-20: HK post can only ship to the UK via Surface and E-Express, Air Parcel and EMS has been suspended due to the pandemic.

2020-11-20: Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1007.html
2020-10-30: HK post has suspended normal shipping to India
2020-10-21: HK post has suspended Air Mail shipping to Malaysia
2020-10-01: Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_996.html
2020-09-30: HK Post has resumed shipping to Australia but delays will be expected
2020-09-11: Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_982.html
2020-08-31: HK post has resumed shipping to Canada but only via EMS.
2020-08-31: HK post is shipping to the USA normally now.
2020-08-18: Update on shipping via HK post -https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_975.html
2020-08-06: Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_967.html
2020-07-20: HONG KONG POST SUSPENDED FROM SERVICE (mails, EMS - Speedpost). Valid from 20th to 26th July.
2020-07-10: Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_943.html
2020-06-29: HK post has suspended shipments to Russia until Further Notice
2020-06-29: HK post resumes shipments to USA and UK via EMS only
2020-06-25: HK post shipping rates have increased due to COVID ( mainly in the USA)
2020-05-04: SF Express stops shipments to Australia, India, Bangladesh, Chile, Pakistan, Brunei, The Philippines, Sri Lanka, Malaysia, Cambodia, Myanmar, United Arab Emirates, Singapore
2020-03-27: Expect delays for all outbound packages shipped by Hong Kong posts, there is not enough flight capacity to transport all packages on time
2020-03-27: Hong Kong post suspended air parcel services to many countries (include AU, CA, UK, US), please check the following list: https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_898.html

CHINA

Fully operational.

2020-12-01: Now we can ship to India by ARAMEX and Netherlands post( slow). please kindly note there will be an additional fee charged due to COVID-19.
2020-11-18: China post service ( less than 2KGS ) can not ship any electronics items or components even there is no battery build-in. for example, USB cable, PCB board... etc. please use Netherlands post for such products.
2020-11-17: DHL HK service discontinued some services like this due to COVID-19 :
1) package and document services in the following 6 countries(full weight segment, all suspended, effective immediately!)
Austria, Germany, Portugal, Spain, Nigeria, Romania,

2) 0-3kg package service (wpx / Pak) in following 10 countries:
Poland , UK , Hungary , Turkey, Slovenia , Maltese, Finland , Chile, Czech Republic, Slovakia

2020-06-03: China Post + NL Post is now back. However, shipping rates are much higher than before, especially for the NL Post (+100%). We've also updated our express carrier's rates (actual surcharge is about 35RBM/1kg)
2020-04-16: There are new restrictions in place for the shipments of PPE (masks, respirators), kindly contact us prior to any bigger shipment (over 5kg). Also please be aware shipping rates are more expensive for that kind of goods (almost 200% more)
2020-03-27: SF Express China is not accepting face masks shipments to Hong Kong
2020-03-27: We suggest using DHL China over DHL Hong Kong, the waiting time in China is shorter compared to Hong Kong's
2020-03-25: We understand you are looking for the cheapest shipping options and since we turned off all postal services this is no longer possible (express companies are much more expensive). There is still one option - you might ship your packages from Shenzhen to Hong Kong (to your Tiptrans box there) and then use Hong Kong post. It's a bit complicated but still cheaper than other options, you might consider it. We are working on a way to allow you to use Hong Kong post from Shenzhen directly, but that will take some time. If you are interested in such a solution kindly contact us on [email protected], we will help you to activate Drop Shipping (which is needed to ship your package to different addresses).
2020-03-23: We've temporarily stopped all post services (China Post, EMS, and NL Post) mainly because of the huge backlog. All airplanes are overbooked and there is not enough capacity to transport all packages. It's very likely you might wait for MONTHS to get packages delivered. We don't think that makes any sense to ship anything using post services right now, therefore we've decided to not use them until the situation gets better. Express companies are working great, but be ready for delays (one or two weeks)

 

The United Kingdom

Degraded performance.

2021-01-20: We are experiencing issues because of the COVID-19 pandemic, many of the requests will be processed with delays, please accept our apologies. 
2020-12-22: ALL EXPORTS TO EU BY ROAD SUSPENDED, because of the situation at UK/FR border. UPS by AIR is still operational at this moment, contact us for quotes if you need to send your package urgently (rates are appx. 300% higher compared to ground transport)
2020-11-10: We've reduced our staff presence for the coming two weeks due to the new Covid-19 restrictions introduced by the UK's govt. All orders might be processed longer than usual, but we still aim to have everything finished within 3 working days, as per our SLA terms. Our processing times are summarized here: https://support.tiptrans.com/480933-Our-processing-times
2020-06-03: Landmark is very slow recently, big delays, we do not suggest using it for now
2020-03-20: Some carriers (DPD) will not accept any packages for China.

The Czech Republic

Fully operational.

2020-04-16: Czech Post suspended services to many countries, please check the updated list here: https://www.ceskaposta.cz/en/-/seznam-zemi-kam-je-omezeno-odesilani-zasil-1
2020-03-31: DHL Germany (Deutsche Post) restrictions list is available here: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html#international

Germany

Degraded performance.

2021-02-14: Germany restricted access to their country from CZ. This is an issue for us, as our DE warehouse is being managed from CZ. Please expect delays for the following 4 weeks. Your packages are safe and we will accept new packages as usual. Only mail-outs, consolidations etc., will be likely delayed 24-48 hours. We apologize for the inconvenience.
2020-04-16
: Czech Post suspended services to many countries, please check the updated list here: https://www.ceskaposta.cz/en/-/seznam-zemi-kam-je-omezeno-odesilani-zasil-1
2020-03-31: DHL Germany (Deutsche Post) restrictions list is available here: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html#internationa