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COVID-19 Situation Summary

We understand you are wondering what is happening with our warehouses during coronavirus outbreak. Please revisit this page anytime you need to find out the most actual information.

HONG KONG

Fully operational.

2020-08-06: Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_967.html

2020-07-20: HONG KONG POST SUSPENDED FROM SERVICE (mails, EMS - Speedpost). Valid from 20th to 26th July.
2020-07-10:
Update on shipping via HK post - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_943.html
2020-06-29: HK post has suspended shipments to Russia until Further Notice
2020-06-29: HK post resumes shipments to USA and UK via EMS only
2020-05-04: SF Express stops shipments to Australia, India, Bangladesh, Chile, Pakistan, Brunei, The Philippines, Sri Lanka, Malaysia, Cambodia, Myanmar, United Arab Emirates, Singapore
2020-03-27: Expect delays for all outbound packages shipped by Hong Kong posts, there is not enough flight capacity to transport all packages on time
2020-03-27: Hong Kong post suspended air parcel services to many countries (include AU, CA, UK, US), please check the following list: https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_898.html

CHINA

Fully operational.

2020-06-03: China Post + NL Post is now back. However, shipping rates are much higher than before, especially for the NL Post (+100%). We've also updated our express carrier's rates (actual surcharge is about 35RBM/1kg)
2020-04-16: There are new restrictions in place for the shipments of PPE (masks, respirators), kindly contact us prior to any bigger shipment (over 5kg). Also please be aware shipping rates are more expensive for that kind of goods (almost 200% more)
2020-03-27: SF Express China is not accepting face masks shipments to Hong Kong
2020-03-27: We suggest using DHL China over DHL Hong Kong, the waiting time in China is shorter compared to Hong Kong's
2020-03-25: We understand you are looking for cheapest shipping options and since we turned off all postal services this is no longer possible (express companies are much more expensive). There is still one option - you might ship your packages from Shenzhen to Hong Kong (to your Tiptrans box there) and then use Hong Kong post. It's a bit complicated but still cheaper than other options, you might consider it. We are working on a way to allow you to use Hong Kong post from Shenzhen directly, but that will take some time. If you are interested in such a solution kindly contact us on [email protected], we will help you to activate Drop Shipping (which is needed to ship your package to different addresses).
2020-03-23: We've temporarily stopped all post services (China Post, EMS, and NL Post) mainly because of the huge backlog. All airplanes are overbooked and there is not enough capacity to transport all packages. It's very likely you might wait for MONTHS to get packages delivered. We don't think that makes any sense to ship anything using post services right now, therefore we've decided to not use them until the situation gets better. Express companies are working great, but be ready for delays (one or two weeks)

 

The United Kingdom

Fully operational.

2020-06-03: Landmark is very slow recently, big delays, we do not suggest using it for now
2020-03-20: Some carriers (DPD) will not accept any packages for China.

The Czech Republic

Fully operational.

2020-04-16: Czech Post suspended services to many countries, please check the updated list here: https://www.ceskaposta.cz/en/-/seznam-zemi-kam-je-omezeno-odesilani-zasil-1
2020-03-31: DHL Germany (Deutsche Post) restrictions list is available here: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html#international

Germany

Fully operational.

2020-04-16: Czech Post suspended services to many countries, please check the updated list here: https://www.ceskaposta.cz/en/-/seznam-zemi-kam-je-omezeno-odesilani-zasil-1
2020-03-31: DHL Germany (Deutsche Post) restrictions list is available here: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html#internationa